Last updated: 2 years ago
Nylon is made to work off the bat when you activate, create a form and then add a shortcode to your page. However, just like how we can’t control the weather, there are times when your theme or plugins might interfere with the functionality of Nylon– also which we cannot control, but what we can do is to give you some guidance on how to try and fix the issues you may be having.
1.0 – Clear Cache and Refresh
It is important after an update to Nylon or its addons you clear cache from your browser and your website. If you are using W3 performance or any other cache plugins – great – clear cache first!
In chrome broswer, hit your F12 key or go to Inspect elements on the front-end of your website and see if there are any red flagged errors on the page (like below)
How to update JQuery
Simply updating WordPress to latest version can easily update the JQ version to latest. But sometimes other plugins may force an older JQuery version call.
Why this might happen?
Even if you are running wordpress latest version with latest JQuery your site could still run a older version of JQuery if a plugin is — instead of using the WordPress’s JQ library, try to append their own older version of JQuery library — in which case the JQuery version on your site will be whichever the JQuery library that was appended to the page last. So if a plugin appended version 1.1 but the WP use version 1.4, your site would technically have JQuery version 1.1
SOLUTION: try common solution #1 (below) — deactivate plugins
On your website where eventon is at Right click and select View page source and then press Ctrl+f or Command+f to search the page and type nylon_script.js
3.0 – Check Four – Code Issue Check
If you are having PHP errors or functionality of Nylon broken in wp-admin and front-end please try these below methods to see if those would solve this type of issue.
3.1 Deactivate other plugins
Go to Plugins > Installed plugins and try deactivating other plugins one by one and see if those would make your Nylon functional issue/error go away. If it does, that means its an issue with that plugin and try to contact them for solution. Or find an alternative for that plugin.
3.2 Debug WordPress
This is the second best option to do in case when your site is causing issues or you are seeing eventon related functional issues.
Follow the instructions in here http://codex.wordpress.org/Debugging_in_WordPress
Basically you would open wp-config.php file in your website via ftp client and place the below code in there, so the wordpress can log all errors that happen in your site so you can inspect them closer.
Once you do this, go into your FTP Client in your web host and go to ../wp-content/ folder and you should see a file name debug.log which should have all the errors that happened in your site. Open this file and this should give you a kind of an idea what to look for to solve the errors/issues.
1. Deactivate/ Activate other plugins
When the issue with Nylon is a conflict with another plugin, best way to find out is to go to Plugins > Installed Plugins and deactivate one by one and make sure when you deactivate one at a time the issue will go away or still remain.
If the issue goes away: it could be a conflict with this plugin. try #3.0 (above) and debug to see what code error is caused with this. If the conflict errors are on foodPress contact us, if not contact the other plugin developer.
2. Switch Themes
Sometimes the issues can come from themes. In this case, switch to another theme. Best option would be to switch to a default WordPress theme – because Nylon is built on default wordpress theme. And this would be a good benchmark to further debug the issue.
If switching theme make the issue go away: excellent, that means the issue is coming from the theme or it’s a conflict between Nylon and the theme. Run the debug as mentioned above (#3.0) and see if that would give any error report. If the errors of conflict are on Nylon contact us, if not contact the theme developer.